Q: How do I access my Enbridge Gas New Brunswick bills online?
A: You can register for myEGNB, Enbridge Gas New Brunswick’s online billing service, to see your latest and historical Enbridge Gas New Brunswick bills, monitor your gas consumption, view your account information, sign-up for paperless e-billing and more.
Access to myEGNB is available from the naturalgasnb.com home page and is also conveniently located at the top of every screen on the Enbridge Gas New Brunswick website.
You can access your paperless bills from any computer with an internet connection and a web browser that supports 128-bit encryption.
You will receive a monthly email from us letting you know that your bill is ready to be viewed online. It will also contain useful information including the balance of your current bill and the payment due date.
Q: What information do I need in order to register for myEGNB?
A: In order to register for myEGNB to view your billing information online, you must first create your online profile. Then you will link your Enbridge Gas New Brunswick account(s) to your online profile. You will need the account number located on your Enbridge Gas New Brunswick bill and the primary phone number associated with the account.
Q: How will my information be used?
A: This information is used to better serve you by helping us manage and improve the content of our website, the information on your account, and to diagnose technical problems. We do not provide or sell customer lists to any outside company for marketing, solicitation or any other such purpose. We will not use or disclose your personal information without your consent. Please see our privacy policy for more information…
Q: What if I have more than one Enbridge Gas New Brunswick account? (example: rental property)
A: You may add more than one Enbridge Gas New Brunswick account number to your online profile and view all account balances and information in one place. Individual monthly email notifications will be sent to the email address on your myEGNB online profile.
Q: How do I receive my bill in French?
A: To receive your bills in French (online or by mail), or to inquire on or make changes to your account, please contact us at 1-800-994-2762 (Monday-Friday - 8:00 am - 6:00 pm) or send us an email.
Q: What if I forget my username and/or password?
A: If you forget your username and/or password for myEGNB, click the “Forgot your Username or Password?” link on themyEGNBsign-in page. You will then be asked to enter the email address associated with yourmyEGNB online profile when you signed up. Once you’ve entered your email address, you will receive an email with your username and a link that will prompt you to reset your password.
If you also forget the email address associated with yourmyEGNBonline profile, pleasecontact us at 1-800-994-2762 (Monday-Friday - 8:00 am - 6:00 pm) or send us an email for assistance.
Q: Can more than one person set up a myEGNB profile to view the same account(s)? (example: husband and wife)
A: Yes, more than one person can set up myEGNB online profiles to view the same accounts. You can each register for myEGNB to see your latest and historical Enbridge Gas New Brunswick bills, monitor your gas consumption, view your account information, sign-up for paperless e-billing and more.
Each of you must first create your online profiles. Then you will each link your Enbridge Gas New Brunswick account(s) to your online profiles. You will each need the account number located on your Enbridge Gas New Brunswick bill and the primary phone number associated with the account.
You will each receive a monthly email from us letting you know that your bill is ready to be viewed online. The email will also contain useful information including the balance of your current bill and the payment due date.
Changes made to an Enbridge Gas New Brunswick account through one profile will be reflected in all profiles that link to the account online. If there is a discrepancy or you have questions, please contact us at 1-800-994-2762 (Monday-Friday - 8:00 am - 6:00 pm) or send us an email.
Q: How do I see bills older than the past 13 months?
A: To receive historical bills older than the past 13 months, or to inquire on or make changes to your account, please contact us at 1-800-994-2762 (Monday-Friday - 8:00 am - 6:00 pm) or send us an email.
Q: What if I am having technical difficulties with myEGNB?
A: If you are having problems with your myEGNB (e.g. logging in, registering or viewing your bill) you can send us an email or contact us at 1-800-994-2762 (Monday-Friday - 8:00 am - 6:00 pm)
Q: How do I change my billing information (e.g. address, phone number, etc.)?
A: To inquire on and make changes to your account, including your address and phone number, please contact us at 1-800-994-2762 (Monday-Friday - 8:00 am - 6:00 pm) or send us an email.
Q: What are my payment options? Am I able to pay my bill within myEGNB?
A: There are a number of convenient options for paying your Enbridge Gas New Brunswick bill, such as the pre-authorized payment plan and online banking through your financial institution. Direct online payment of customer bills through myEGNB is not available. Click here for a list of all payment options.