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Customer Rate Classes

Customers are grouped into the following rate classes, depending on previous energy supply, consumption and use of natural gas:

Small General Service Residential (Class SGSR)
  • Residential customers who have replaced their primary heat and hot water equipment with natural gas equipment, OR
  • a newly constructed home built with natural gas equipment for primary heat and hot water.
  • only use natural gas to fuel appliances OTHER than primary heat.   
Small General Service Commercial (Class SGSC)
  • Non-residential customers using less than 400 GJ per year and do not meet the requirements of the residential rates.
General Service (Class GS)
  • Customers using more than 400 but less than 2,000 GJ per year.
Contract General Service (Class CGS)
  • Customers using more than 2,000 GJ per year with a contract of no less than 6 GJ per day.
LFO Contract Large General Service (Class LFO-CLGS)
  • Customers using more than 14,000 GJ per year with a Contract Demand of no less than 40 GJ per day AND
  • whose alternate fuel is Light Fuel Oil (#2), Liquid Petroleum Gas, Kerosene or Electricity.

HFO Contract Large General Service (Class HFO-CLGS)

  • Large commercial and industrial customers who contract for more than 14,000 GJ per year with a Contract Demand of no less than 40 GJ per day AND
  • whose alternate fuel is heavy fuel oil (or other than Light Fuel Oil (#2), Liquid Petroleum Gas, Kerosene or Electricity).
Off Peak Service (Class OPS)
  • Customers using less than 2,000 GJ during April to November (Off peak service).
Contract Large Volume Off Peak Service (Class CLVOPS)
  • Customers who contract to use more than 2,000 GJ during April to November (Off peak service) AND
  • who enter into a service contract with the Company.
Natural Gas Vehicle Fueling (Class NGVF)
  • Customers using use more than 400 GJ per year, who are authorized by the appropriate regulatory agency to sell natural gas.