The cost of using Enbridge Gas New Brunswick’s distribution network to deliver natural gas is determined by your rate class. You are assigned one of the six regulated rate classes (effective October 1, 2012) based on your monthly consumption pattern:
|Customers who typically use natural gas for heat and hot water; restaurants use it for their cooking needs.||Single dwelling homes, pizza parlours|| -|| < 60 GJ|
|Customers who typically use natural gas for small process loads and/or heat and hot water.||Small schools, businesses, churches|| 60 GJ|| < 250 GJ|
|Customers who typically use natural gas for large amounts of heat and hot water and/or can be large process users.||Big box stores, large schools|| 250 GJ|| -|
|Customers who mainly use natural gas for process loads.||Candy and beer factories|| 1,000 GJ|| < 10,000 GJ|
|Customers who mainly use natural gas for industrial process loads.||Large central heating plants and large industrial companies|| 10,000 GJ|| -|
|This rate is applied to any customer only consuming natural gas during the months of April through November.|| -|| -|| -|
Changing Rate Classes
- In order to obtain the rates and tariffs associated with a particular rate class, you must meet the consumption requirements, as outlined in the “Rate Schedules” of Enbridge Gas New Brunswick’s Handbook of Rates and Distribution Services.
- Customer accounts are reviewed annually to ensure the monthly consumption continues to correspond to the rate class to which you have been assigned.
- You can request a change to the rate class to which you have been assigned by submitting a letter to us, outlining the rationale for the request. The request will be reviewed by our Customer Care Manager and a written decision will be provided to you within 30 days of receiving the request.
- Any changes to your rate class will occur in the month following the annual review (or written decision) and it will be noted on your next bill.
- For more information, please review the Enbridge Gas New Brunswick (EGNB) Customer Classification and Annual Review Q&A.
Regulation of the Rates
The New Brunswick Energy and Utilities Board
(EUB) is empowered under the Gas Distribution Act, 1999, with the responsibility of regulating the natural gas industry in New Brunswick. This responsibility includes approval of applications for rates and tariffs (as well as pipeline construction and gas marketer's certificates).