What to do if you Smell Gas

In its pure state, natural gas is odourless. To make it smell like rotten eggs, Mercaptan is added as a safety measure to help detect a gas leak.

Call Enbridge Gas New Brunswick for free emergency service, 24 hours a day, 7 days a week at 1-800-994-2762. 

If you notice a slight smell of gas:

• Open doors and windows.
• Call Enbridge immediately.

If the smell gets stronger and/or is accompanied by a "hissing" noise

• Remain calm.
• Leave the house immediately, leaving the doors and windows open.
• Call Enbridge from a safe distance.
• If you smell gas outside:
• Call Enbridge Gas New Brunswick.
• Keep clear of the area and keep doors and windows closed.
• Extinguish all open flames

If you see a gas fire

• Call 911.
• Do not attempt to put out the fire yourself and never use water on burning gas.

If you are near a gas leak

• Do not turn electrical switches or appliances, etc. on or off.
• Do not use a cellular telephone.
• Do not start any motors or motor vehicles.
• Do not use lighters or matches or smoke.

If you smell gas indoors or outdoors:

• Do not use your telephone or cellular phone. Call from a neighbour's phone.
• Do not turn any electrical switches, appliances or computers on or off.
• Do not smoke or use lighters or matches.
• Do not start any motors or motorized vehicles near the gas leak.

Please provide your account number printed on your gas bill, or your service address, and describe your concern to the customer service representative.

Ask to see Enbridge Gas New Brunswick IDIf required, a service technician will visit your home to evaluate and make safe the problem. When they arrive, ask to see their Enbridge photo ID. If you have any doubts, call us before letting that person into your home.