Emergencies and Customer Care: 1-800-994-2762

Understand my Bill

Glossary of Terms

  • Commodity Charge – A $/GJ charge for the natural gas supply that you use. You may have Liberty Utilities supply your gas or you may have a signed contract with an independent licensed Natural Gas Marketer.
  • Cubic Metres (m3) or Centa-cubic Feet (CCF) – Unit used to measure the volume of gas you consumed, displayed on your meter.
  • Customer Charge – A monthly charge for meter readings, pipeline maintenance, customer support and 24-hour emergency services. (Applicable to all rate classes, except CGS.)
  • Demand Charge  - A $/GJ charge applicable only to customers in the CGS and ICGS rate classes who enter into an agreement to consume a minimum amount of natural gas every day.
  • Federal Carbon Charge - The Federal Fuel Charge Rate for natural gas ($0.0391 per cubic meter) and the amount of natural gas you used (in cubic meters or in centa-cubic feet multiplied by 2.832784). For more information visit the Government of Canada’s website at www.canada.ca.
  • Gigajoule (GJ) - A metric energy measure. Cubic metres (or centa-cubic feet) are converted to Gigajoules (GJ) for your natural gas bill. One GJ of natural gas equals approximately 26 litres of fuel oil, 40 litres of propane or 278 kilowatt hours of electricity.
  • Rate Class – Customers are grouped into rate classes, each with a different set of rates and charges.

Rate Classes

  • SGS Small General Service
  • MGS Mid-General Service
  • LGS Large General Service
  • CGS Contract General Service
  • ICGS Industrial Contract General Service
  • OPS Off-Peak Service

Your Consumption

Your meter will measure the volume of natural gas delivered to your property. Your current meter reading (or estimate), minus your previous meter reading equals your volume of gas consumed in cubic metres (or centa-cubic feet) for the current period.

Liberty Utilities will convert the volume consumed into energy consumed using a Gigajoule (GJ) Conversion Factor. This factor represents the average energy content contained in each cubic metre (or centa-cubic feet) of natural gas. The conversion factor used for each bill will be based on the average daily energy content of natural gas received during the billing period.

Estimations

If, for any period, a meter fails to register the quantity of gas supplied, then the quantity supplied during the period will be estimated based on the average daily volume registered by the new meter, or on the quantity of gas previously used during a corresponding period in the previous year.

Late Payments

Payments must be made in full no later than the due date shown on your bill. A late payment charge of 1.5% will be applied to any outstanding balance after the due date.

Privacy

Liberty Utilities respects customer privacy. We are committed to maintaining high standards of confidentiality and protection of your personal information. If you have any questions regarding our use of your information, please refer to our privacy policy 

Contact Us

Liberty Utilities
440 Wilsey Rd, Suite 101
Fredericton, NB E3B 7G5
1-800-994-2762
www.libertyutilities.com

Contact the New Brunswick Energy and Utilities Board

Liberty Utilities is regulated by the New Brunswick Energy and Utilities Board. For more information, call 1-866-766-2782 or visit www.nbeub.ca.