Customer Rate Classes
|Minimum Monthly Consumption||Maximum Monthly Consumption|
|Residential customers who typically use natural gas for heat and hot water.||Single dwelling homes, individual apartment units||n/a||n/a|
|Customers who typically use natural gas for small process loads and/or heat and hot water.||Apartment buildings, restaurants, churches, small schools||-||< 250 GJ|
|Customers who typically use natural gas for large amounts of heat and hot water and/or can be large process users.||Big box stores, large schools||250 GJ||-|
|Customers who mainly use natural gas for process loads.||Manufacturing & processing facilities||1,000 GJ||< 10,000 GJ|
|Customers who mainly use natural gas for industrial process loads.||Large central heating plants, large industrial companies||10,000 GJ||-|
|This rate is applied to any customer only consuming natural gas during the months of April through November.||-||n/a||n/a|
Changing Rate Classes
- In order to obtain the rates and tariffs associated with a particular rate class, you must meet the consumption requirements, as outlined in the “Rate Schedules” of Enbridge Gas New Brunswick’s Handbook of Rates and Distribution Services.
- Customer accounts are reviewed annually to ensure the monthly consumption continues to correspond to the rate class to which you have been assigned.
- You can request a change to the rate class to which you have been assigned by submitting a letter to us, outlining the rationale for the request. The request will be reviewed by our Customer Care Manager and a written decision will be provided to you within 30 days of receiving the request.
- Any changes to your rate class will occur in the month following the annual review (or written decision) and it will be noted on your next bill.