Payment Options

Ways to Pay Your Monthly Natural Gas Bill:

Pre-Authorized Payment Plan

Sign up and your monthly natural gas bill amount will be deducted automatically on the due date, directly from your bank account.

You may pay your bill through your Financial Institution in one of the following ways:

  • At your local branch
  • Automated Banking Machine*
  • Online Banking*
  • Telephone Banking*

* You will need to add Enbridge Gas New Brunswick as a payee. Consult your bill for your account number.

You may stop in to pay us directly (by cheque, cash or debit) or send your payment to:

Billing
Enbridge Gas New Brunswick
440 Wilsey Rd, Suite 101
Fredericton, NB
E3B 7G5

For instant online access to your account information and monthly bills, go to myEGNB.

For more information on bill payments on your business account, please contact 1-800-994-2762 and a trusted Customer Service Representative will be happy to help you.

Pre-Authorized Payment Plan

Save Time and Money

  • No more cheques to write
  • No waiting in line to pay your bill
  • No postage costs
  • No late payment penalties
  • Ensures prompt payment when you’re busy, ill or away

How the Plan Works

Once you join the plan, your monthly natural gas bill amount will be deducted automatically on the due date from your account at your financial institution. This amount will be shown in your passbook or on your monthly statement. You will continue to receive a monthly natural gas bill, which reflects the automatic payment and shows your actual natural gas use and costs.

How to Join

Complete the Pre-Authorized Payment Plan

A chequing (or chequing/savings) account in Canadian funds at a Canadian bank, trust company, credit union (or other financial institution) must be used for the plan. This account must be a business account – unless you want to be nice and use your personal account to pay the natural gas bill for your company.

This Plan is Optional

You may withdraw at any time, provided you give our Billing Department advance notice of 10 business days. For more information please contact our Customer Care Department at 1 800 994-2762.

Bill FAQ

Why does the gigajoule (GJ) conversion factor on my bill change all the time?

The GJ conversion factor essentially measures energy content of the natural gas supplied to your business on a daily basis. Enbridge Gas New Brunswick uses a monthly average for billing purposes, so this is why every month you see a different rate.

How is the delivery charge on my bill determined?

For commercial customers, a “cost of service method” is used. Using this method, distribution rates and charges are based on what it costs to provide distribution services to each rate class.

Enbridge submits an application to the New Brunswick Energy and Utilities Board once a year. The purpose is to have distribution rates and charges for each rate class reviewed and approved in an open and transparent regulatory process.

Online Billing FAQ

How do I access my Enbridge Gas New Brunswick bills online?

You can register for myEGNB, Enbridge Gas New Brunswick’s online billing service, to see your latest and historical Enbridge Gas New Brunswick bills, monitor your gas consumption, view your account information, sign-up for paperless e-billing and more.

Access to myEGNB is available from the naturalgasnb.com home page and is also conveniently located at the top of every screen on the Enbridge Gas New Brunswick website.

You can access your paperless bills from any computer with an internet connection and a web browser that supports 128-bit encryption.

You will receive a monthly email from us letting you know that your bill is ready to be viewed online. It will also contain useful information including the balance of your current bill and the payment due date.

What information do I need in order to register for myEGNB?

In order to register for myEGNB to view your billing information online, you must first create your online profile. Then you will link your Enbridge Gas New Brunswick account(s) to your online profile. You will need the account number located on your Enbridge Gas New Brunswick bill and the primary phone number associated with the account.

How will my information be used?

At Enbridge Gas New Brunswick, we are committed to providing excellent service and to ensuring that our relationship with you is conducted with integrity in a responsible, fair, honest and ethical manner. Consistent with these objectives we maintain high standards of confidentiality with respect to the personal information in our possession.

The use of any personal information appearing on your customer account must adhere to Enbridge Gas New Brunswick’s Privacy Policy. Please see our privacy policy for more information>>

What if I have more than one Enbridge Gas New Brunswick account? (example: rental property, home and business)

You may add more than one Enbridge Gas New Brunswick account number to your online profile and view all account balances and information in one place. Individual monthly email notifications will be sent to the email address on your myEGNB online profile.

How do I receive my bill in French?

To receive your bills in French (posted online or by mail), go to “Add/Remove Account” after signing in. Under “Language,” click on “English” or “French” to change the language that your bill is printed/posted in going forward. (It does not change the language of all historical bills.) To inquire or make other changes to your account, please contact us at 1-800-994-2762 (Monday - Friday, 8:00 am - 6:00 pm) or send us an email.

What if I forget my username and/or password?

If you forget your username and/or password for myEGNB, click the “Forgot your Username or Password?” link on the myEGNB sign-in page. You will then be asked to enter the email address associated with your myEGNB online profile when you signed up. Once you’ve entered your email address, you will receive an email with your username and a link that will prompt you to reset your password.

If you also forget the email address associated with your myEGNB online profile, please contact us at 1-800-994-2762 (Monday – Friday, 8:00 am - 6:00 pm) or send us an email for assistance.

Can more than one person set up a myEGNB profile to view the same account(s)? (example: business owner and accounts payable department)

Yes, more than one person can set up myEGNB online profiles to view the same accounts. You can each register for myEGNB to see your latest and historical Enbridge Gas New Brunswick bills, monitor your gas consumption, view your account information, sign-up for paperless e-billing and more.

Each of you must first create your online profiles. Then you will each link your Enbridge Gas New Brunswick account(s) to your online profiles. You will each need the account number located on your Enbridge Gas New Brunswick bill and the primary phone number associated with the account.

You will each receive a monthly email from us letting you know that your bill is ready to be viewed online. The email will also contain useful information including the balance of your current bill and the payment due date.

Changes made to an Enbridge Gas New Brunswick account through one profile will be reflected in all profiles that link to the account online, including the language preference and the paperless billing option. If there is a discrepancy or you have questions, please contact us at 1-800-994-2762 (Monday – Friday, 8:00 am - 6:00 pm) or send us an email for assistance.

How do I see bills older than the past 13 months?

To receive historical bills older than the past 13 months, or to inquire on or make changes to your account, please contact us at 1-800-994-2762 (Monday – Friday, 8:00 am - 6:00 pm) or send us an email for assistance.

What if I am having technical difficulties with myEGNB?

If you are having problems with your myEGNB (e.g. logging in, registering or viewing your bill) you can contact us at 1-800-994-2762 (Monday – Friday, 8:00 am - 6:00 pm) or send us an email for assistance.

How do I change my billing information (e.g. address, phone number, etc.)?

To inquire on and make changes to your billing account, including your address and phone number, please contact us at 1-800-994-2762 (Monday – Friday, 8:00 am - 6:00 pm) or send us an email for assistance.

What are my payment options? Am I able to pay my bill within myEGNB?

There are a number of convenient options for paying your Enbridge Gas New Brunswick bill, such as the pre-authorized payment plan and online banking through your financial institution. Direct online payment of customer bills through myEGNB is not available. Click here for a list of all payment options>>

Why can’t I see my Finance Plan balance?

We are working on making Finance Plan balances available on customer profile pages, but this is not currently available. In the meantime, you can check your balance by contacting us at 1-800-994-2762 (Monday - Friday, 8:00 am - 6:00 pm) or sending us an email.