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Rates & Charges

Your total cost of natural gas includes the cost of natural gas supply itself and the cost of distribution. In New Brunswick, natural gas is provided in an "unbundled market" which means the cost of distributing natural gas is separated from the cost of supply.

Distribution rates and charges are the cost of operating the utility's distribution network, which is the pipeline system that distributes natural gas to you. Each rate class has a different set of rates and charges, based on how much it costs to deliver natural gas. For homeowners, the cost of distribution is broken into the flat monthly customer charge and the delivery rate, which is multiplied by how much you consume in the month.

As a regulated public gas distribution utility, Liberty Utilities submits applications on an annual basis that are being reviewed and approved by the New Brunswick Energy and Utilities Board (EUB) as part of an open and transparent regulatory process.

Supply or "commodity" is the natural gas itself that you use. You can have Liberty Utilities, the regulated utility, supply your natural gas or you can sign a contract for gas supply with an independent Gas Marketer licensed by the New Brunswick Energy and Utilities Board .

Fluctuations in the price of the commodity of natural gas in the future, but they may affect the amount of savings. If the commodity goes up, your savings compared to last year and alternative energy may be lower, and your savings may be greater.

The  Liberty Utilities Handbook of Rates and Distribution Services includes a glossary of terms and conditions of the Rules & Regulations and the Terms & Conditions.

Current Natural Gas Distribution Rates & Charges

Each rate class has a different set of rates and charges, which is based on the cost of using Liberty Utilities is distributed to the Customer Charge and the Delivery Rate. 

Rate Class Customer Charge
($ / month)
Delivery Rates
($ / GJ)
Small General Service 18.00 10.02

The approved distribution delivery rate for residential customers, effective January 1st, 2019, will be in place for at least one year.

As a regulated public gas distribution utility, Liberty Utilities submits applications on an annual basis that are being reviewed and approved by the New Brunswick Energy and Utilities Board (EUB) as part of an open and transparent regulatory process.

For residential customers, adjustments to the distribution rate is based on a target 20% annual savings compared to the NB Power residential electricity rate and the forecasted cost of natural gas supply (Liberty Utilities Gas). 

Remember, the distribution is only one portion of your bill. Your total cost of natural gas includes the cost of natural gas supply itself and the cost of distribution.

Your total annual cost will depend on how much more natural gas is used, but here is an example:

If you are a typical residential customer who uses your Liberty Utilities (Liberty Utility Gas), your total annual cost would be $ 1,965.

Click here for the Distribution Rates & Charges for all other rate classes.

Frequently Asked Questions: 2018-2019 Rates & Charges

Why does it seem like the rates on my bill are always changing?

The effective distribution rate is effective January 1st, 2019 is $ 10.02 / GJ and will be in place for one year. But the price of the natural gas supply, like any other commodity, can fluctuate from month to month.

Fluctuations in the price of the commodity of natural gas throughout the year can affect the amount of savings you will experience. If the commodity goes up, your savings compared to last year and alternative energy may be lower, and your savings may be greater.


Note: You have options for purchasing your natural gas supply. You can have Liberty Utilities, the regulated utility, supply your gas or you can sign an independent gas marketer licensed by the New Brunswick Energy and Utilities Board. Liberty Utilities does not earn a profit on the natural gas commodity ( Liberty Utility Gas ).

Why did the distribution rate change for customers on January 1st?

New Brunswick Energy and Utilities Board through an open and transparent regulatory process.

The adjustments to distribution rates are based on the Government of New Brunswick in December, 2016, which is a 3% annual increase in the rate of distribution for residential customers and a rate for all commercial distribution rates for 2018 and 2019 .

What does "3% increase" mean?

To comply with the legislation, the distribution delivery rate for residential customers was adjusted from $ 9.445 / GJ in 2017 to $ 9.728 / GJ on January 1st, 2018 and will be in place for one year. On January 1st, 2019 the distribution delivery rate was adjusted to $ 10.02 / GJ.

Note: The 3% annual increase only applies to the distribution rate on a customer's bill. The total cost of natural gas includes the cost of natural gas and the cost of distribution. 

Am I REALLY saving?

Yes you are saving! As a residential customer, you are more often than not, and your total annual cost of natural gas (including distribution and commodity) has remained relatively stable.

To talk more about your historical savings, contact us! ( CustomerCareNB@libertyutilities.com  or 1-800-994-2762.)

What happens if the cost of natural gas commodity goes up or down?

Fluctuations in the price of the commodity of natural gas throughout the year.

But they can affect the amount of savings you will experience. If the commodity goes down, you will see bigger savings and if the commodity goes up, your savings compared to last year may be slightly lower.

Note: Liberty Utiliries does not earn a profit on the natural gas commodity (Liberty Utility Gas) .

To see historical Utility Gas commodity pricing, please visit Utility Gas  Rate History .           

What is Liberty Utilities doing to keep my bills low and manageable?

We work with the New Brunswick Energy and Utilities Board, and we are pleased to report that they are in the process of being able to meet our expectations.

12,000 customers are decreasing for the fourth year in a row. This has been achieved through prudent management of costs. Controlling and reducing expenses we expect this trend to continue.

So what will happen to my rates in 2020 and beyond?

Keeping natural gas rates low and stable is our priority. It's all about saving money and it's about saving money.  

While also serving the 2018 and 2019, they also give more power to the independent regulator - the NB Energy and Utilities Board. That means for 2020 and beyond, we can take full advantage of its expertise and the public and regulate it.

Why does the gigajoule (GJ) conversion factor on my bill change all the time?

The GJ conversion factor of the energy content of the natural gas supply to your home on a daily basis. Liberty Utilities uses a monthly average for billing purposes, so this is a different rate.

Why do we have to pay distribution at all?

In New Brunswick, natural gas is provided in an "unbundled market," which means the cost of distributing natural gas is separated from the cost of supply (commodity).

Each rate class has a different set of rates and charges, based on how much it costs to deliver natural gas.

For homeowners, the cost of distribution is broken into the flat monthly customer charge and the delivery rate, which is multiplied by how much you consume in the month.

New Brunswick Energy and Utilities Board (EUB) is a regulated public distribution utility, which is being reviewed and approved as part of an open and transparent regulatory process.

Why is it more expensive in New Brunswick compared to other provinces?

Distribution rates for natural gas in New Brunswick are higher than that of North America, like Ontario for example, because of the number of customers. Mature markets have established distribution systems, some of which have been around for 160 years, and many thousands of customers.

* Numbers listed are based on the 2017, 2018 & 2019 forecast average Liberty Utility Gas (LUG) rate, the 2017 approved Distribution Charges and the 2018 & 2019 Distribution Charges application and the 2017 NB Power Residential Electric rates.

Natural Gas Distribution Charge

The cost of using Liberty Utilities has a number of features such as: customer charge, demand charge, and various types of delivery rate blocks. Your rates depend on which rate you fit into. Residential customers who typically use gas for heat and hot water are placed in the Small General Service (SGS) Rate Class.

How long will the current distribution rates and charges be in place?

Distribution rates & charges for all rates are reviewed by the New Brunswick Energy and Utilities Board  and are based on an annual basis, as part of an open and transparent regulatory process.

How are the distribution rates and charges determined?

Distribution rates and charges for all rates are reviewed and adjusted on an annual basis, and may be changed with the approval of the New Brunswick Energy and Utilities Board.

For residential customers, the rate of supply is calculated based on a target 20% annual savings compared to the NB Power residential electricity rate and a forecast of the annual cost of natural gas supply (Liberty Utilities Gas.)

(For commercial customers, delivery rates and charges are calculated based on the cost of supplying services to each class.)

Why are distribution rates higher in New Brunswick?

Distribution rates in New Brunswick are generally higher than those of North America because of the costs associated with operating the system. Mature markets have established distribution systems, some of which have been around for 160 years, and many thousands of customers.

Natural Gas Commodity Charge

The commodity is the cost of the natural gas supply that you use.

You and other natural gas customers have options for your natural gas supply. You can have Liberty Utilities, the regulated utility, supply your gas or you can sign a gas contract for an independent gas marketer licensed by the New Brunswick Energy and Utilities Board.

The price of natural gas in New Brunswick is based on market conditions in North America. The market price of natural gas, like any other commodity, can fluctuate during the year and from year to year. However, your gas supplier can take steps to stabilize the price you maximize throughout the year.

Remember, the distribution is only one portion of your bill. Your total cost of natural gas includes the cost of natural gas supply itself and the cost of distribution .

Fluctuations in the price of the commodity of natural gas in the future, but they may affect the amount of savings. If the commodity goes up, your savings compared to last year and alternative energy may be lower, and your savings may be greater.

Note: Liberty Utilities does not earn a profit on the natural gas supply (Liberty Utility Gas). Click here for the Utility Gas Historical Commodity Rates .

For a list of contact information for New Brunswick's licensed gas marketers, click here .

Federal Carbon Charge

The Government of Canada's new carbon pricing system, commonly referred to as "carbon tax," will be applied to fossil fuels including the natural gas consumed by Liberty Utilities customers beginning April 1st, 2019. It begins to appear on customers' bills starting in April, 2019.

According to the federal government, New Brunswick (along with Manitoba, Saskatchewan, and Ontario) did not have an approved carbon pricing plan and is required to comply with the Federal Backstop Plan. The price per ton in these 4 provinces is set by the federal government.The other 6 provinces have carbon pricing set by their provincial governments. Refer to the federal government's website for more information at: Government of Canada - Putting a price on pollution .

Key Questions & Answers

Who receives the money from the carbon charge?

All the money that Liberty Utilities collects from the Federal Carbon Charge goes to the Government of Canada .

How much are customers being charged?

The carbon charge is $ 20 per tonne of CO2 emitted by fossil fuel burning, such as natural gas. To comply with federal regulations, Liberty Utilities customers will be charged 3.91 cents per m3 of natural gas delivered in the first year. That's about $ 1.05 for every Gigajoule (GJ).

Is the Federal Carbon Charge Going to Increase?

According to the Government of Canada, the fuel charge will increase by $ 10 per tonne, until it reaches $ 50 per ton in 2022. New Brunswick natural gas customers will be charged:

  • 5.87 cents per m3 in April, 2020 (that's about $ 1.57 per GJ)
  • 7.83 cents per m3 in April, 2021 (that's about $ 2.10 per GJ)
  • 9.79 cents per m3 in April, 2022 (that's about $ 2.63 per GJ)

* NOTE: Because natural gas is the cleanest burning fossil fuel, the Federal Carbon Charge for natural gas is less than the charge for propane and oil. It emits less greenhouse gases.

How much is the Federal Carbon Charge going to cost customers?

For typical households in New Brunswick, the Federal Carbon Charge will be $ 90 in the first year. (That's based on the $ 1.05 / GJ and the estimated consumption of 74 GJ, plus HST.)

For business and institution customers, the impact will depend on customer class and consumption levels.

The impact on customers will be increased by approximately 2-8% on the total cost of natural gas in the first year.

Where is it on my bill? 

The amount appears under the natural gas section of the bill under the heading 'Federal Carbon Charge'.

How long will the carbon charge be on my bill?

The carbon charge rate is set by the federal government. Liberty Utilities will continue to comply with legislation as long as it is in place.

The carbon charge begins in 2019 and will increase by $ 10 per tonne in 2022. The carbon charge amounts to $ 2.63 per GJ as of April 1st, 2022.

Will HST be applied to the Federal Carbon Charge?

Yes, the HST is applied to the carbon charge. Canada Revenue Agency (CRA) sets the rules on the application of tax. Questions about this would be best directed to CRA .

How can I calculate my Federal Carbon Charge?

Customers can contact our customer service team at 1-800-994-2762 or emailing CustomerCareNB@libertyutilities.com.

Customers who know their previous natural gas consumption can estimate the cost of the carbon load with the calculation of 3.91 cents per m3 (which is approximately $ 1.05 per GJ) of natural gas delivered.

I want to speak to someone at the Federal Government. Who should I contact?
I suggest visiting the "Contact Us" webpage for Environment and Climate Change Canada at Government of Canada - Environment & Climate Change .

How do I qualify for an exemption?

Based on the provisions in the federal legislation, Businesses can be such as farmers, fishers, operators and remote operators. Please refer to Canada Revenue Agency - Pollution Pricing for additional details. The forms are available from CRA at the following link: Canada Revenue Agency - Forms .

Natural Gas Marketers in New Brunswick

Natural Gas Marketers are licensed and licensed by the New Brunswick Energy and Utilities Board (EUB). However, the Board does not regulate the terms and conditions of the Gas Marketer's contracts. Liberty Utilities is not a licensed Gas Marketer (as we are instead, regulated by the EUB) but we are authorized to sell natural gas. As consumers, you have the responsibility to understand and understand the terms and conditions of your business.

For example, a typical contract has a minimum term of one year or more. Find out how to improve your energy supply, what you need to improve, and what benefits you will receive when you are in the market.

The following are all licensed natural gas suppliers.

Company Classification

Liberty Utilities

Liberty Utility  Gas

Seller of Gas
Irving Energy Services Limited Seller of Gas
Park Fuels Seller of Gas

Have questions about the commodity charge or how to purchase your gas supply? Contact us .

The New Brunswick Energy & Utilities Board - 1-866-766-2782

Handbook of Rates and Distribution Services

Liberty Utility Gas ("LUG") is the holder of the General Franchise to Distribute Natural Gas and provide Customer Services in the Province of New Brunswick. LUG's Distribution System in the Province of New Brunswick. The purpose of the Rate Handbook is to define the various natural gas distribution and the use of LUG's Distribution System.

In accordance with the Gas Distribution Act, 1999, Liberty Utilities is required to file with the Board of Directors, and the Board has approved for distribution services that Liberty Utilities offers in the Province. These rates and tariffs are set out in the Liberty Utilities Handbook of Rates and Distribution Services (PDF).