Payment Options

Ways to Pay Your Monthly Natural Gas Bill:

Pre-Authorized Payment Plan

Sign up and your monthly natural gas bill amount will be deducted automatically on the due date from your account at your financial institution. To sign up please complete the Pre-Authorized Payment Plan  Form.

You may pay your bill through your Financial Institution in one of the following ways:

  • At your local branch
  • Automated Banking Machine*
  • Online Banking*
  • Telephone Banking*

* You will need to add Enbridge Gas New Brunswick as a payee. Consult your bill for your account number.

You may stop in to pay us directly (by cheque, cash or debit):

Enbridge Gas New Brunswick
440 Wilsey Rd, Suite 101
Fredericton, NB
E3B 7G5

Payment drop boxes are available at the following Enbridge locations: 

691 Somerset Street
Saint John, NB
E2K 2Y6

84 Driscoll Crescent
Moncton, NB
E1E 3R8

For instant online access to your account information and monthly bills, go to myEGNB.

 

For More Information

If you have any questions about your bill payment, please contact 1-800-994-2762 and a trusted Customer Service Representative will be happy to help you. 

Equalized Payment Plan

Home heating costs during the cold winter months can put a strain on your cash flow. An Equalized Payment Plan lets you spread out your natural gas costs over the entire year so you pay the same amount each month.

Starting the Plan

Eligible customers may request and start the Equalized Payment Plan at any time during the year. Register TODAY for an Equalized Payment Plan using this online form or by calling 1-800-994-2762.

Eligibility for Approval

Customers eligible for the Equalized Payment Plan include new and existing residential customers in the Small General Service rate class. Existing customers must demonstrate good payment history and have no outstanding arrears.

Eligible Charges:

  • Monthly customer charge
  • Gas distribution charges
  • Gas commodity charges (includes those who use Enbridge Utility Gas or a non-EGNB gas marketer whose customers’ commodity charges appear on the monthly Enbridge bill)
  • Related taxes

Charges Not Eligible:

Heating Protection Plan charges, one-time charges (by Enbridge Gas New Brunswick and other vendors), finance plans, late payment penalties, jobbing contracts, and the related taxes, are not included in the equalized payment amounts. They are added to the bill for the month in which these charges apply.

Payment Amount Calculation

The equalized payment amount is calculated by multiplying the customer’s average monthly use in the preceding year by the current eligible charges when the payment amount is established. If a full year of history is not available, Enbridge estimates use and establishes payment amounts.

Monitor the Equalized Payment Plan Information on your Bill

You should monitor the Equalized Payment Plan information (actual gas charges billed to date versus Equalized Payment Plan installments billed to date) included on your monthly bill. While Enbridge tries to have your plan amount closely reflect your annual gas charges, changes in the volume of natural gas you use or a change in the price of your natural gas contract with your gas marketer can lead to significant variances at the end of the year.

If natural gas prices change significantly throughout the year or the weather is much colder than anticipated (which means your furnace will use more gas to heat your home), a review and payment adjustment may be conducted to help avoid significant variances.

If you are concerned that your Equalized Payment Plan may have a significant variance, which could lead to a large year-end adjustment, please contact us at 1-800-994-2762 to discuss your plan and any necessary adjustments. Some potential reasons for a year-end variance on your Plan could include:

  • It’s the first full year on the Equalized Payment Plan in your current residence. You patterns of natural gas use were not yet determined at the time that the plan amount was established.
  • Meter readings at the time that the plan amount was established were based on several estimated readings.
  • A change in your natural gas commodity price or a switch in commodity supplier. The plan amount is based on the annual natural gas charges from the previous year. Any changes mid-year or during the current year may not be reflected in the monthly payment.
  • Lifestyle changes in your home have impacted your annual natural gas use. For example, a new baby in the household, an illness or retirement may all result in increased gas use.
  • Additional natural gas appliances such as a range, water heater, fireplace or pool heater have been added to the annual volume of gas use.

Reviews

Accounts are reviewed quarterly. If it is estimated that the annual equalized payment amount will be less than or greater than 10% of the annual actual gas charges, the customer’s equalized payment amount will be adjusted. Should any adjustments be required, Enbridge will modify the equalized payment amount on the following month’s bill. Customers will be advised of this change through an on-bill message.

Every 12 months, the equalized payment amount will be revised to reflect the most recent annual charges and recent or expected additions to customer use and changes in prices.

Renewal

Customers will automatically be renewed in the Equalized Payment Plan, unless requested otherwise no later than 30 days before the end of each twelfth month.

Removal from Plan

Customers with an unsatisfactory payment history may be removed at any time, at Enbridge’s sole discretion, from the Equalized Payment Plan. If an account is in arrears for a period greater than two billing cycles customers are removed from the plan and any outstanding credits or balance owed will be applied to the next bill. To re-apply, the account must be in good standing for a period of 12 months.

Pre-Authorized Payment Plan

Save Time and Money

  • No more cheques to write
  • No waiting in line to pay your bill
  • No postage costs
  • No late payment penalties
  • Ensures prompt payment when you’re busy, ill or away

How the Plan Works

Sign up and your monthly natural gas bill amount will be deducted automatically on the due date from your account at your financial institution. You will continue to receive a monthly natural gas bill, which reflects the automatic payment and shows your actual natural gas use and costs.

How to Join

A chequing/ savings account in Canadian funds at a Canadian bank, trust company, credit union, or other financial institution must be used for the plan.

Complete the Pre-Authorized Payment Plan Form

Attach an unsigned cheque marked “void” to the completed form and return to:

Enbridge Gas New Brunswick
Customer Care Department
440 Wilsey Road, Suite 101
Fredericton, NB E3B 7G5

​Fax to: 1-506-457-7753

Email to: EGNB-CustomerCare@enbridge.com

This Plan is Optional

You may withdraw at any time, provided you give our Billing Department advance notice of 10 business days. For more information please contact our Customer Care Department at 1 800 994-2762.

Online Billing

How do I access my Enbridge Gas New Brunswick bills online?

You can register for myEGNB, Enbridge Gas New Brunswick’s online billing service, to see your latest and historical Enbridge Gas New Brunswick bills, monitor your gas consumption, view your account information, sign-up for paperless e-billing and more.

Access to myEGNB is available from the naturalgasnb.com home page and is also conveniently located at the top of every screen on the Enbridge Gas New Brunswick website.

You can access your paperless bills from any computer with an internet connection and a web browser that supports 128-bit encryption.

You will receive a monthly email from us letting you know that your bill is ready to be viewed online. It will also contain useful information including the balance of your current bill and the payment due date.

What information do I need in order to register for myEGNB?

In order to register for myEGNB to view your billing information online, you must first create your online profile. Then you will link your Enbridge Gas New Brunswick account(s) to your online profile. You will need the account number located on your Enbridge Gas New Brunswick bill and the primary phone number associated with the account.

How do I sign up for paperless billing?

With paperless billing, you could be easily receiving a monthly notification email that your bill is ready to be viewed online, rather than a physical paper copy of the bill through the mail.

How to sign-up for paperless billing:
1.  Login to myEGNB.
Not registered? Click here>>
2.  Go to “Manage My Account(s)”
3.  On the right, under “e-Billing”, click on “No” to change it to “Yes”

Going paperless is a win for the environment because we will reduce the amount of paper bills we need to produce and it’s a win for Enbridge because we will reduce operating costs for every customer that makes the switch! So sign-up today!

How will my information be used?

At Enbridge Gas New Brunswick, we are committed to providing excellent service and to ensuring that our relationship with you is conducted with integrity in a responsible, fair, honest and ethical manner. Consistent with these objectives we maintain high standards of confidentiality with respect to the personal information in our possession.

The use of any personal information appearing on your customer account must adhere to Enbridge Gas New Brunswick’s Privacy Policy. Please see our privacy policy for more information.

What if I have more than one Enbridge Gas New Brunswick account? (example: rental property)

You may add more than one Enbridge Gas New Brunswick account number to your online profile and view all account balances and information in one place. Individual monthly email notifications will be sent to the email address on your myEGNB online profile.

How do I receive my bill in French?

To receive your bills in French (posted online or by mail), go to “Add/Remove Account” after signing in. Under “Language,” click on “English” or “French” to change the language that your bill is printed/posted in going forward. (It does not change the language of all historical bills.) To inquire or make other changes to your account, please contact us at 1-800-994-2762 (Monday - Friday, 8:00 am - 6:00 pm) or send us an email.

What if I forget my username and/or password?

If you forget your username and/or password for myEGNB, click the “Forgot your Username or Password?” link on the myEGNB sign-in page. You will then be asked to enter the email address associated with your myEGNB online profile when you signed up. Once you’ve entered your email address, you will receive an email with your username and a link that will prompt you to reset your password.

If you also forget the email address associated with your myEGNB online profile, please contact us at 1-800-994-2762 (Monday – Friday, 8:00 am - 6:00 pm) or send us an email for assistance.

Can more than one person set up a myEGNB profile to view the same account(s)? (example: husband and wife)

Yes, more than one person can set up myEGNB online profiles to view the same accounts. You can each register for myEGNB to see your latest and historical Enbridge Gas New Brunswick bills, monitor your gas consumption, view your account information, sign-up for paperless e-billing and more.

Each of you must first create your online profiles. Then you will each link your Enbridge Gas New Brunswick account(s) to your online profiles. You will each need the account number located on your Enbridge Gas New Brunswick bill and the primary phone number associated with the account.

You will each receive a monthly email from us letting you know that your bill is ready to be viewed online. The email will also contain useful information including the balance of your current bill and the payment due date.

Changes made to an Enbridge Gas New Brunswick account through one profile will be reflected in all profiles that link to the account online, including the language preference and the paperless billing option. If there is a discrepancy or you have questions, please contact us at 1-800-994-2762 (Monday – Friday, 8:00 am - 6:00 pm) or send us an email for assistance.

How do I see bills older than the past 13 months?

To receive historical bills older than the past 13 months, or to inquire on or make changes to your account, please contact us at 1-800-994-2762 (Monday – Friday, 8:00 am - 6:00 pm) or send us an email for assistance.

What if I am having technical difficulties with myEGNB?

If you are having problems with your myEGNB (e.g. logging in, registering or viewing your bill) you can contact us at 1-800-994-2762 (Monday – Friday, 8:00 am - 6:00 pm) or send us an email for assistance.

How do I change my billing information (e.g. address, phone number, etc.)?

To inquire on and make changes to your billing account, including your address and phone number, please contact us at 1-800-994-2762 (Monday – Friday, 8:00 am - 6:00 pm) or send us an email for assistance.

What are my payment options? Am I able to pay my bill within myEGNB?

There are a number of convenient options for paying your Enbridge Gas New Brunswick bill, such as the pre-authorized payment plan and online banking through your financial institution. Direct online payment of customer bills through myEGNB is not available. Click here for a list of all payment options>>

Why can’t I see my Finance Plan balance?

We are working on making Finance Plan balances available on customer profile pages, but this is not currently available. In the meantime, you can check your balance by contacting us at 1-800-994-2762 (Monday - Friday, 8:00 am - 6:00 pm) or sending us an email.