Emergencies and Customer Care: 1-800-994-2762

Payment Options

Introducing a new Liberty My Account web portal!

This platform provides easy online access to account information and offers new self-service and payment options.

My Account Log In/Sign Up

Automatic Payments

Sign up and your monthly natural gas bill will be deducted automatically from your account at your financial institution. 

Budget Billing

Spread out your heating costs over the entire year so you pay the same amount each month.

Paperless Billing

Paperless Billing customers can make a one-time or recurring payment through our website using a checking account. If you sign up for paperless billing, you will no longer receive a paper bill. 

Make a one-time payment with a credit card

You can make a one-time payment using a credit card online by clicking here. ATM Debit Card, Discover Card, Visa, Mastercard and now American Express are accepted. There is a convenience fee of 1.75% per transaction for Visa/Mastercard/Apple Pay/Google Pay and .75% per transaction for Visa Debit and Mastercard Debit. We do not profit from this fee. 

You can pay your bill through your Financial Institution in one of the following ways:

  • At your local branch
  • Automated Banking Machine *
  • Online Banking *
  • Telephone Banking *

* You will need to add Liberty Utilities as a payee. Consult your bill for your account number.

You can send your payment (cheque or money order) to:

440 Wilsey Rd, Suite 101
Fredericton, NB E3B 7G5

Payment Drop Box:

You can drop off your bill payment using our payment drop box at our Fredericton office located at 440 Wilsey Road, Suite 101. The drop box can accessed Monday to Friday from 8:00 a.m. until 5:00 p.m. 

For more information:

If you have  questions about your bill, please contact  us at 1-800-994-2762 and a trusted Customer Service Representative will be happy to help you. 

Automatic Payments

Liberty offers a worry-free way to pay your bill on time. Your monthly payment will be automatically deducted from the account of your choice so you never have to worry about missing a bill deadline.

If you are currently paying your bill electronically, or have an existing Paperless (E-bill) account with automatic payments, there is no need to take any action. 

My Account Log In/Sign Up

Budget Billing

Budget Billing allows you to spread out payments over the year, avoiding high and low fluctuations in your monthly bill. Liberty will calculate your monthly payment for usage based on your previous 12-month history. If you are a new customer or a customer with less than 12 months’ history, your average will be based on available history. Terms and conditions apply. Please contact us for details.

Take control of your energy budget and sign up for Budget Billing today in My Account.

My Account Log In/Sign Up

Online Billing

How do I access my Liberty bills online?

You can register for My AccountLiberty's online billing service to see your latest and historical Liberty bills, your information, sign-up for paperless e-billing and more.

My Account gives you options on how you interact with us. My Account gives you access to your account online, 24/7.

My Account Log In/Sign Up

My Account Features

With the new My Account, you can:

  • View and pay your bill from the device of your choice, including your mobile phone
  • Find the mobile app by visiting either the Android Google Play Store or the iOS App Store (iPhone/iPad) and searching for "Liberty My Account"
  • Choose your account notification preferences – email or text message – and when you want to receive them
  • Sign up for Paperless which allows you to view and pay your bills securely online
  • Set up and manage automatic payments so you’ll never miss a payment
  • View your usage with easy-to-read graphs, helping you better control your usage and save on your next bill​

Login or Register Today!

Help Using My Account

View the videos below for a tutorial on signing up or utilizing the features in My Account.

My Account registration and notifications

Enabling notifications only