Emergencies and Customer Care: 1-800-994-2762

Maintenance of Appliances

The three most commonly-used appliances are boilers, warm air furnaces, and hot water heaters. Some maintenance may be out yourself, while other situations will require the hands of a qualified technician. If you're unsure, do not hesitate to check the water heater on your own. Call a professional because it's better to be safe than it is badly injured.

General maintenance tips:

  • Natural gas flames should appear blue. Do not use any appliance in which the flame is yellow or orange - unless it is a fireplace.
  • Ensure that nothing is blocking your exhaust ventilation.
  • The connection of your natural gas should be clear of any snow or ice. To avoid accumulation, check your connections, meters, air intake, and exhaust pipes to make sure they remain accessible. Blocked exterior facilities can not be able to flow properly.
  • Have an expert inspect your annual gas appliances yearly. They know what to look for when it comes to blemishes and problems.

How to Find a Natural Gas Contractor

Finding a licensed and reliable Heating Ventilation and Air Conditioning (HVAC) contractor is important for your home, safety and comfort. You may have questions about this process, and it just so happens that we have the answers. You can now take a closer look at Liberty Utilities Authorized Contractors .

For the grill masters:

Everybody loves to get together with great food. If you are the barbecue master remember it is dangerous to use the indoors appliance, even if it's in the garage with the door open. Barbecues that run on natural gas shut down valves that need to be turned off after each use. This is very important for your safety.

Residential Equipment Protection Plans

Our Residential Protection Plans provide peace of mind you can count on. They protect you from the high costs and inconvenience of unexpected problems with your natural gas system. If there is ever a problem, we’re right here to serve you, 24 hours a day, 7 days a week, 365 days a year.

  • Heating Protection Plan: You can get a Heating Protection Plan for your natural gas furnace, boiler, combination boiler or fireplace.
  • Water Heater Protection Plan: If you purchase a Heating Plan, you can easily add additional protection for your natural gas water heater (indirect, tank-type, or tankless). 

Comprehensive Coverage

Diagnosis, repair, replacement of parts and adjustments are absolutely free for items covered by your plan*. You pay only the cost of the plan. That’s it.

Annual Maintenance

A well maintained system runs more efficiently and can increase the life expectancy of your equipment. Included in your plan is an annual equipment check.* Every year our expert technicians will thoroughly clean and inspect your equipment to ensure it is working as efficiently as possible.

Safety Assured

Our Residential Protection Plans not only ensures efficiency; it also ensures safety. Our expert technicians will make sure your equipment is operating as safely as possible, so that you have peace of mind all year round.

Heating Protection Plan*
Furnace starting at $20.83 per month plus HST
Boiler starting at $25.98 per month plus HST
Combination Boiler (includes air handler) starting at $30.32 per month plus HST
Water Heater Protection Plan* (must be currently enrolled in a Heating Protection Plan)
Indirect Fired Water Heater starting at $6.18 per month plus HST
Tank Type Water Heater starting at $8.76 per month plus HST
Tankless Water Heater starting at $14.98 per month plus HST


Without a Protection Plan to back you up, equipment repairs can be very expensive. A Protection Plan can save you a lot of money.

Heating Protection Plan
Parts & Labour Costs with Plan Without Plan
Furnace Ventor Motor $0 $781 plus HST
Annual Maintenance $0 $165 plus HST
Water Heater Protection Plan
Parts & Labour Costs with Plan Without Plan
Gas Valve $0 $735 plus HST
Blower Motor $0 $421 plus HST

Are You Eligible?

A Heating Protection Plan is available to residential customers currently heating with one of the following natural gas appliances (must be under 400,000 BTU’s): furnace, boiler, or combination boiler under 10 years of age at time of enrollment. 

A Water Heater Protection Plan is available only if you are currently enrolled in a Heating Protection Plan.


Sign up for a Residential Protection Plan today. A pre-enrollment inspection is required before enrolling in our Residential Protection Plan.

To sign up, fill out the Residential Protection Plan form

Questions? Call 1-800-994-2762 or email us