Emergencies and Customer Care: 1-800-994-2762

New Customer Experience

With the new and improved My Account, you will be able to:

  • View and pay your bill online. Soon, you’ll also be able to access My Account on your smartphone through a mobile app.
  • Choose your account notification preferences – email or text message – and when you want to receive them.
  • Sign up for Paperless Billing which allows you to view and pay your bills securely online.
  • You will be able to set up automatic payments using your bank account, so you’ll never miss a payment.
  • View your usage with easy-to-read graphs, helping you better manage your usage and save on your next bill.

New Bill

Alongside the launch of the new My Account experience, you’ll notice a new, easier-to-read bill. The new bill will have an enhanced usage graph and key information will be easier to find. View a sample of our new bill template:

  • Residential
  • Commercial

Some important things to know as we transition to the new system:

  • Your account number is changing with the new system. If you have bill pay set up with your bank’s online bill pay system, you need to change it to reflect the new account number.
  • Your May bill could be delayed. If this is the case, your payment due date will be adjusted to allow the standard amount of time to pay.
  • For those who may have Paperless Billing, AutoPay, or a current MyAccount profile, please reference the table below for how we are supporting this transition:

Scenario

Transition 

Paperless Billing Customers

Your enrolment in Paperless Billing will continue uninterrupted.

A new My Account profile will be created on your behalf.

 

To complete the setup of your new MyAccount profile you will receive an email notification on or after October 1st requesting you to reset your password.

To reset your password simply follow the instructions provided in the email.

Current My Account Customers

On October 1st we will be retiring our current My Account service in order to launch an all new and improved MyAccount experience.

 

If you are a current My Account customer and do not have Paperless Billing, you will be required to set up a new MyAccount profile:

 

1. On or after October 1st, go to Libertyenergyandwater.com and select your province and community from the drop down menus >> Click Enter.

2. Select My Account Log in/Sign Up. Then select the “Don’t have a My Account? Register” hyperlink.
Follow the prompts to complete the registration.