Get Gas: 1-800-994-2762


What is natural gas?

Natural gas is a fossil fuel produced from decomposing plants and animals, pressed for millions of years under tons of rock and soil. Natural gas is composed of 95% methane, 4% ethane and 1% nitrogen, propane, butane and other gases. This raw gas is sent to a processing facility to become predominantly methane.

How is natural gas transported?

Natural gas is transported through a network of gas pipelines that extends right to your home or building. These pipelines are underground so you don’t have to worry about them protruding from your lawn, making it look like you live on a construction site.

How safe is natural gas?

Natural gas is one of the world’s safest sources of energy. One of the great properties of natural gas is that because it is lighter than air, it dissipates very quickly.

Natural gas also burns cleaner than fuel oil. Emissions produced by natural gas combustion are far less harmful than those produced by oil, coal and wood. No fuel tanks are required for delivery, reducing the risk of leaks polluting land and groundwater.

Despite the safe properties of natural gas, like all combustion fuels or materials it is flammable and can produce carbon monoxide when trapped in a confined space and there is an inadequate supply of oxygen.

Our Commitment to Safety

Enbridge Gas New Brunswick is backed by Enbridge Gas Distribution’s 160 years of experience of providing customers with safe and reliable delivery of natural gas to homes and businesses. Safety is our top priority.

What do we do to ensure your safety?

We conduct regular inspections and tests to ensure that our pipeline system and equipment are working safely and efficiently.

Our service and operations people are trained to carry out procedures according to strict codes and standards that cover everything from the distribution of natural gas to the inspection of equipment in your building.

The transportation and distribution of natural gas and the manufacture and installation of equipment are governed by stringent technical and safety codes and standards, developed by the gas industry and the provincial and federal governments. As a result, we have an excellent safety record.

At work, be sure that your employer has a copy of Enbridge Gas New Brunswick’s natural gas Material Safety Data Sheet.

It’s our duty – and pleasure – to provide you with all the maintenance and safety information you need.

We provide free emergency service, 24 hours a day, 7 days a week. No matter what your issue is, we’ll take care of it.

Call us to report:

  • If you smell gas
  • Carbon monoxide alarm sounds
  • Fires that involve natural gas
  • Broken gas pipe or meter
  • Overheating of natural gas equipment

It’s also up to you to put safety into practice. A small investment of time and attention now could result in a safer home and energy savings.

Call Before You Dig. It's the Law!

Are you installing a fence, landscaping or digging a garden? Are you planning on renovating or building an addition to your home? Maybe you’re excavating for a new porch or swimming pool?

Digging in the wrong spot during renovations could damage the underground network of natural gas pipes, telephone, hydro and cable TV wires, as well as water and sewer connections. This could cut off service not just to your home, but also to the entire neighbourhood. You do not want your usually friendly neighbours banging on your door to demand to know why they can’t watch their favourite shows. Besides missing TV shows, you could cause a safety risk to yourself and others by digging in the wrong spot.

Homeowners and contractors are required by law to obtain the location of buried natural gas pipes before breaking ground. You’ve probably never broken the law before, don’t start now and CALL BEFORE YOU DIG.

New Brunswick General: 1-800-994-2762

Saint John Only: 1-866-344-5463

Enbridge Gas New Brunswick offers a free service to protect you and others from unnecessary damage. We will locate underground natural gas pipes and mark them with yellow paint, stakes or flags so that you can avoid damaging underground pipes. Damaging underground services can have serious consequences for you such as:

  • Injuries
  • Loss of service, creating a safety risk for you and others
  • Expensive restoration costs and potential legal action

Enbridge Gas New Brunswick requires a minimum of two business days notice.

Call the free locating service at least two days (48 hours) before you plan to dig. For emergency locates, Enbridge Gas New Brunswick is available 24/7. Have a pen or your tablet ready and be prepared to provide:

  • Who is digging
  • When and where you are digging
  • Why and how you plan to dig
  • Telephone number for a return call

If necessary, a locator will visit the site and identify and mark the location of underground pipes.

Protecting your Family

Do your part to keep your children and pets safe around natural gas appliances.

Be prepared:

  • Never tie your dog (big or small) to a gas meter.
  • Install smoke detectors on every floor of your home. Check batteries once a month. Replace batteries annually.
  • Install carbon monoxide detectors and learn the signs of carbon monoxide poisoning.
  • Always turn off gas appliances when not in use.
  • Post emergency phone numbers - your doctor, police fire, Enbridge Gas New Brunswick - by every telephone in your home.
  • Do not attempt to put out a gas fire yourself. Never use water on burning gas. Call your local fire department in case of emergency.

Don’t forget about the kids! Your children need to know:

  • What natural gas smells like – order our free scratch-n-sniff brochure.
  • To ask for ID if a service person calls.
  • That touching a natural gas appliance is dangerous.
  • The dangers of open flames.
  • What the smoke detector and carbon monoxide alarms sound like.

Your babysitter needs to know:

  • What natural gas smells like.
  • How to use your natural gas appliances.
  • Where to find emergency phone numbers.

Conduct regular maintenance checks:

  • Have qualified service technicians perform regular tune-ups on your furnace or boiler.
  • Inspect heating systems once each season.
  • If a vent pipe or flue is loose, cracked, rusted or pitted, have it replaced by a licensed heating contractor.
  • Make sure draft hoods, vent caps and exhaust fans on your gas appliances are clear and open.
  • Make sure your chimney isn’t blocked by insulation, leaves, bird nests or debris.
  • In winter, don’t let snow or ice cover your gas meter, pressure regulator, or appliance vents. This could interrupt your gas service or cause your gas appliances to malfunction.

Use common sense:

  • Do not heat rooms with a gas stove or oven. They can reduce oxygen levels and cause a build-up of carbon monoxide.
  • Make sure rooms containing gas appliances are well-ventilated.

Pay Attention to Natural Gas Operation:

  • Report all leaks or gas smells immediately.
  • Look for yellow or orange gas flames. Gas flames should be blue. (Please note: flames might flicker yellow due to dust particles in the air, and some natural gas fireplaces are designed to have yellow flames).
  • Note any staining, sooting or discolouration on or around gas appliances.
  • Never extinguish a pilot light. Blowing out the pilot light may not stop gas from flowing out.
  • Do not store or use flammable products near a natural gas pilot light or gas burner. If you do use these products, make sure your home is well-ventilated before, during and after use.

Protecting Yourself from the Dangers of Carbon Monoxide

Carbon monoxide (CO) is odourless, colourless, tasteless and very poisonous.

CO prevents your blood from absorbing oxygen leading to loss of consciousness and, in extreme cases, death. It is slightly lighter than air and as it enters a space will most likely rise up.

Pregnant women, infants, seniors, pets and people with coronary or respiratory problems are extremely vulnerable.

What are the symptoms of carbon monoxide exposure?

Exposure to CO can cause flu–like symptoms without a fever, including:

  • Headaches
  • Nausea
  • Dizziness
  • Drowsiness or fatigue
  • Burning eyes
  • Confusion
  • Unconsciousness
  • Loss of coordination

If someone is experiencing carbon monoxide poisoning symptoms:

  • Leave the house/building immediately and get medical help.
  • Call 911.

If you experience these symptoms while inside, but feel better outdoors or away from home, CO may be the cause.

Consult your doctor and advise him/her of the potential exposure to CO poisoning.

What are the danger signs of carbon monoxide?

Be alert to these signs:

  • Stale, stuffy air in your home.
  • The pilot light of your furnace or other gas–fired equipment keeps going out.
  • A sharp smell of rotten eggs when furnaces and appliances turn on.
  • A normally clear blue burner flame becomes “lazy” and mostly yellow or pilot light turns mostly yellow. Note that a little yellow will always be present. Small bits of airborne dust will go through the flame causing some yellow.
  • Chalky, white powder on a chimney or exhaust vent pipe or soot build–up around the exhaust vent.
  • Excessive moisture on walls or windows in areas with natural gas equipment.
  • Be sure to check your humidifier settings as well. If the humidifier is turned up too much, this can also cause moisture build up on windows and walls.
  • Your carbon monoxide alarm sounds.

Where does carbon monoxide come from?

CO is a by-product of burning fuels, including wood, heating oil, propane, kerosene, gasoline, diesel fuel, coal, charcoal, and natural gas. All fuel–burning equipment and appliances are potential sources for carbon monoxide.

The natural occurring products of combustion are as follows: carbon dioxide, water, vapour, nitrogen and heat. Carbon monoxide is NOT a regular part of these products unless there is a problem.

Carbon monoxide hazards can result from:

  • Natural gas heating systems and appliances that are not properly maintained.
  • Gas–fired equipment in an enclosed space, which has an inadequate fresh air supply for venting of exhausts.
  • Dirt and blockage such as a blocked chimney or flue.
  • Careless use of equipment, for example, running gasoline–powered equipment in an attached garage.
  • Using equipment that consumes household air. A roaring fire can use up to 10 times as much air as your furnace. If possible, open a window near the wood fireplace, helping replace the air that is going up the chimney.
  • Tobacco smoking also contributes small amounts of CO into the air.

Do natural gas appliances produce carbon monoxide?

Natural gas appliances that are properly installed and maintained should not release carbon monoxide. To operate safely, any fuel–burning appliances must have:

  • An adequate supply of fresh air.
  • Effective venting that carries exhaust outdoors

Help prevent Carbon Monoxide:

The Carbon Monoxide Safety Association recommends annual inspection of all natural gas appliances by a qualified technician or when you add a new appliance or after a chimney fire.

Between annual chimney inspections, keep the chimney, flue and external openings of all exhaust vents clear of insulation, leaves, birds’ nests or debris. You should also:

  • Maintain good air supply and ventilation for your fuel–burning equipment.
  • Never run a lawnmower, snow blower or vehicle engine inside.
  • Never use a charcoal or gas barbecue inside your home.
  • Make sure that your gas water heater’s combustion air openings (at the bottom of the tank) and the opening below the draft diverter (on top of the tank next to the flue duct) remain unblocked.
  • Keep the furnace fan compartment door closed and the panels in place when operating. Also keep the chimney cleanout access door closed.
  • If you’ve partitioned off your furnace and water heater, you may need additional ventilation, such as openings on the furnace room door.
  • If you have a natural gas clothes dryer, be sure the exhaust duct is vented to the outside and has a hood. Clean out any lint or debris and check that the flapper moves freely.
  • When your fireplace, coal or wood stove is operating, open a window and close warm air registers. You can also install a fresh air duct directly to the fireplace so that it won’t steal air from your furnace.
  • Run exhaust fans briefly as prolonged use can remove air and waste heat.

Carbon monoxide alarms are a good second line of defense. Carbon monoxide alarms are sold in hardware, department and other retail stores. No matter what make or model you choose, always follow the manufacturer’s instructions for installing, maintaining and testing the device.

Carbon monoxide alarms must be installed, maintained and replaced as per the manufacturer’s instruction. A smoke detector won’t detect carbon monoxide. Always follow the manufacturers instructions on the placement of the alarm.

Look for these features when buying a CO alarm:

  • CGA blue flame symbol
  • Approved to CSA 6.19 or UL 2034 standard
  • Reset button

If your carbon monoxide alarm sounds:

  • Open windows and doors to ventilate your home.
  • Verify if anyone in your household has symptoms of exposure to carbon monoxide. If yes:
    • Leave your house immediately
    • Seek medical help
    • Call 911

If no one is suffering symptoms:

  • Reset the CO alarm as per the manufacturer’s instructions.
  • Check the batteries. (Some alarms sound when batteries are weak.)
  • Air the unit out.
  • Check if there is humidity from bathroom or kitchen, chemical fumes or exhaust from a gasoline–powered engine.
  • Check if there are fumes from a wood–burning stove or fireplace, make sure the damper is open and a window is open.
  • If you cannot determine the cause and the alarm continues to sound, leave windows and doors open and call 911.

Flooding and Natural Gas Safety

Be Prepared!

If you expect flooding in your basement:

  • Step 1 - Call Enbridge Gas New Brunswick at 1-800-994-2762. We will come to your home/business free of charge and turn the supply of natural gas off at the gas meter. A technician will turn off the natural gas service and cap the gas line outside at the meter, if required. It is your responsibility to decide to relocate your equipment.
  • Step 2 - If your equipment needs to be moved, you will be responsible to disconnect and relocate it to a suitable storage area, and any associated costs will be your responsibility. (You may contact a local contractor to obtain pricing for this service.)

Why would I need to move my natural gas equipment?

Natural gas appliances including furnaces, boilers and water heaters that have been submerged, partially submerged, have come in contact with water or had their gas or electrical controls come in contact with water are considered unsafe and must not be used until inspected by a licensed gas technician.

If the electrical components become submerged in water, the equipment will need to be replaced and unfortunately, no warranty from the manufacturer or Enbridge Gas New Brunswick will apply.

After the water has receded:

  • Step 3 - You will need to ensure that the area is clean and cleared from all residue and water. We advise that you do no enter a basement where there is standing water. No Enbridge Gas New Brunswick employee will enter a basement with standing water.
  • Step 4 - If your gas meter was turned off, it may only be turned back on by a qualified Enbridge Gas New Brunswick Technician. Contact Enbridge Gas New Brunswick to request a post flood inspection. A technician will come to your home/ business, free of charge, to check the equipment and turn your meter back on. If for any reason your equipment requires service, a service charge will apply. At this time, you will have the option of choosing a service provider to complete the work.

When a major flood occurs in one of our service areas:

Enbridge Gas New Brunswick responds to major floods by going to homes and businesses in areas where significant flooding has been reported and shutting off natural gas service to affected customer premises at the meter. This is done as a precaution until all natural gas equipment and appliances can be inspected. (All representatives carry identification.)

If natural gas supply to the premises is shut off at the meter as a precautionary safety measure, we will arrange a time to inspect and, if necessary, repair or replace the meter and regulator set at no charge to the customer. If for any reason your equipment requires service, a service charge will apply.

If you have any questions or concerns, or would like to set up an appointment, please call us at 1-800-994-2762 (select option 2).

Winter Safety: What you Need to Know

As a customer, it is your responsibility to ensure your natural gas meter and equipment are clear of ice and snow during the winter months. Ice or snow buildup can impair the operation of the gas meter. In the event of an emergency, Enbridge Gas New Brunswick or the Fire Department may require immediate access to the meter and shut-off valve. A heavy snowstorm, drifting snow or equipment clearing snow from a walkway, driveway or parking lot could bury your meter and create a hazard.

Winter Safety Tips:

  • Check for and keep snow and ice from building up on your natural gas meter, gas piping and appliance exhaust vents.
  • It is important that you carefully clear your natural gas meter and the air intakes and exhaust pipes of snow using a broom or brush to ensure the safe and efficient operation of your natural gas equipment.
  • Use extra caution when clearing the snow on your natural gas meter, piping and appliance exhaust vents to avoid damage to the natural gas equipment.
  • Do not use a shovel, sharp objects or anything hard to clear snow or ice.
  • Never pour hot water on the natural gas equipment to melt ice.
  • Use extra caution when using your shovel, plow or snow blower to avoid piling snow against your natural gas meter, piping and appliance exhaust vents.
  • Check the area around your natural gas meter regularly. If possible, maintain a path to your meter.
  • Notify your snow removal contractor about the location of the gas meter and request that it not be covered.
  • Make sure that roof run-off, freezing rain or water from an eaves trough does not cause a buildup of ice on your meter.

If Your Meter is Covered in Ice:

  • Call Enbridge Gas New Brunswick’s customer service line (1-800-994-2762) immediately. Do not attempt to remove the ice yourself.
  • We will send a Natural Gas Technician to the site to determine the level of hazard.
  • If there is an extensive amount of ice, we will shut the natural gas meter off so a third party contractor can remove the ice.
  • Once the ice is removed, we will conduct a safety inspection, turn the meter back on, and ensure the safe and efficient operation of the natural gas equipment.

Sewer Safety

Blocked sewer line:

If you, your plumber or contractor need to clear a blockage in a sewer service line beyond the outside wall of a home or business with rotating or water jetting (flushing) equipment, it is extremely important to obtain a natural gas line locate BEFORE attempting to clear it, even if you are not a natural gas customer. Contact Enbridge Gas New Brunswick at 1-800-994-2762 for a free natural gas locate.

What’s the connection between a blocked sewer line and a natural gas line?

Utilities that use equipment to install underground infrastructure without using a trench (trenchless technology) may have been fitted where some of their substructure may have intersected with existing municipal sewer lines. This affects underground infrastructure including power, telecommunication and natural gas lines in jurisdictions across North America.

Under these circumstances, a natural gas line will remain in a safe condition as long as it is left alone. However, a serious safety risk could arise if power equipment is used to clear a sewer service line and causes damage to the natural gas line.

My sewer is blocked, what should I do?

If you, your plumber or contractor need to clear a sewer service line beyond the outside wall of a building using rotating or water jetting (flushing) equipment, it is very important that you call Enbridge Gas New Brunswick at 1-800-994-2762 (select #4) to schedule a free natural gas pipeline locate before doing any further work.

Even if you have called or had work done in the past, we encourage you to call each time.

If you do not need to go beyond the outside wall of a building to fix the problem or if you use a video inspection to confirm there is no natural gas line in the sewer, you do not need to call Enbridge Gas New Brunswick.

I’m not a natural gas customer, should I have to call?

Yes. Even if you are not a natural gas customer, your property may be located near the natural gas distribution system which means it is still important to call to obtain a natural gas locate prior to conducting any work beyond the outside wall of a building.

How do I know if a natural gas line has been damaged?

Signs that a natural gas line has been damaged during a sewer service line clearing could include the following:

  • Bubbling water
  • A hissing sound
  • Natural gas odour (similar to the smell of rotten eggs)
  • Blowing dirt

Fresh Air and Your Home

Fresh air and ventilation are important both for your own health and to help ensure that your natural gas and other fuel–burning equipment operate safely.

Ensure your good health

If you or any of your family members suffer from allergies, fresh air in your home is especially important. Many different products in your home contribute to indoor air pollution, including:

  • Household cleaners
  • Solvents
  • Glues
  • Varnishes
  • Some types of carpet
  • Particle board
  • Tobacco smoke
  • Ground source radon gas

Constant fresh air is needed to flush out these pollutants and maintain a healthy indoor environment.

Know the signs that your home needs more fresh air:

  • Stale stuffy atmosphere
  • Lingering odours
  • Moisture build–up
  • Back drafts and soot from a wood–burning fireplace
  • Warm air coming back down a furnace chimney or flue

If your home has any of these problems, you must take steps to ensure adequate fresh air supply and ventilation. If not you could:

  • Create an unhealthy indoor environment
  • Cause your fuel–burning equipment to malfunction and produce toxic carbon monoxide

Causes of inadequate air supply:

  • Caulking, weather–stripping, adding storm windows, insulating and sealing your home
  • Systems that remove air such as exhaust fans, central vacuum systems, clothes dryers, and fuel–burning fireplaces

What you can do:

  • Do not close off your fuel–burning equipment area or install equipment (direct–vent or sealed combustion) that can operate safely in a closed room.
  • If your wood–burning fireplace does not already have its own air supply duct, open a nearby window so that it doesn’t compete with your heating system for air.
  • You may need to have a fresh air duct installed near your heating system.

Consult Enbridge Gas New Brunswick or a licensed heating contractor who can recommend the best solution for your home.