Effective January 1, 2004; date of last revision August 1, 2019
Personal Information Protection and Electronic Documents Act ("PIPEDA"). It governs the commercial relationship between Liberty Utilities ("Liberty Utilities", "we", "us" etc.) and customers who are our customers or potential customers ("you").
At Liberty Utilities, we are committed to providing you with the highest quality of service. Consistent with these objectives we maintain high standards of confidentiality with respect to the personal information in our possession.
1.0 Collection, Use and Disclosure of Personal Information
1.1 What personal information do we collect?
Personal information is an information about you and an individual customer or potential customer and is specifically about you (such as your name and address). When you first become a customer or when you need to renew, we need to collect some of your personal information. However, the personal information that we collect from you is only limited.
1.2 Purposes: Why do we collect personal information?
We ask you to provide us with your personal information for the following purposes:
To provide you with natural gas and related energy services,
provide you with information and services. and
to understand your energy needs and preferences and to know about energy services.
If we identify a new purpose for the personal information we have collected from you, we will obtain your consent before using your personal information for the new purpose.
1.3 Consent: Why do we require your permission?
We collect, use or disclose your personal information only with your consent. Your consent may be expressed verbally, electronically, or through your authorized representative. When you use our products and services, we consider them to be your opinion. You can get your consent at any time, subject to legal and regulatory restrictions and reasonable notice.
For marketing, solicitation or any other purpose. We will not use your personal information when you are in the business of business.
For an emergency that threatens life, health or security.
To bill for or collect a debt that you owe or a third party to billing and collection services, or to evaluate your credit worthiness.
To a third party we have to understand your energy needs and preferences.
2.0 Protecting Your Personal Information
2.1 Security safeguards and employee awareness
Keeping your personal information confidential and secure is a priority for us. Theft, unauthorized disclosure, copying, and unauthorized use or modification.
Our employees are trained to maintain the security and confidentiality of your personal information.
2.2 Agents and third party service providers
Liberty Utilities contracts with agents, contractors and other third parties for services related to gas distribution, such as billing, call center support, maintenance and repair. From time to time, we may need to share some of your personal information with these third parties. To a limited extent, Liberty Utilities contracts with foreign service providers. These third parties may be required to disclose the information they require in the context of their jurisdiction.
Any third party that we share with the other party is usually not contractual.
3.0 Your Rights
3.1 Accessing your personal information
You have the right to ask for information and information. We will respond to your request for access within 30 days of the request being made.
You could not agree to allow us to obtain your consent at any time. However, by doing so, depending on the situation, you may want to reduce your risk.
3.2 Requesting an update or correction
If you believe that any of your personal information is inaccurate, you can ask it to correct it. We will respond to your request to make your request.
3.3 Registering complaints
In the event of any conflict or other concern regarding access to, or the accuracy of, your personal information, you may register a question or complaint with our Privacy Officer.
4.0 Contact Information and Resources
By Mail: Liberty Utilities, 440 Wilsey Road, Suite 101, Fredericton, New Brunswick, E3B 7G5
By Email: Patrick Wall at Patrick.Wall@libertyutilities.com
By Telephone: see the billing number on the front of your bill.
By Facsimile: 1-506-457-7753
To find out more about federal privacy laws, including the PIPEDA, contact the Office of the Privacy Commissioner at 1-800-282-1376 or visit their website at www.privcom.gc.ca.
6.0 Visiting the Liberty Utilities Website
A visitor to Liberty Utilities website, www.naturalgasnb.com, is not required to reveal any personal information, such as name, address, or telephone number. Nor is such information collected by electronic means, except as outlined below.
Your personal information is collected when you are fully satisfied with the application of the application, or by means of a survey.
Our website collects information in the form of Internet Protocol ("IP"), and information about which pages are accessed. This information is used to help you understand your understanding of the problem.
Liberty Utilities may have a cookie on your web site. It will not be used to collect any form of personal information.
7.0 Liberty Utilities Commitment to the Ten Privacy Principles
Liberty Utilities is responsible for the protection of the environment.
2. Identifying Purposes
3. Obtaining Consent
The knowledge and consent of a customer are required for the collection, use, or disclosure, of personal information, except where inappropriate.
4. Limiting Collection
The collection of personal information is limited to that of Liberty Utilities. Personal information will be collected by fair and lawful means.
5. Limiting Use, Disclosure and Retention
Liberty Utilities will not be restricted unless otherwise permitted by law. Liberty Utilities.
6. Keeping Personal Information Accurate
Liberty Utilities shall keep the information as accurate, complete, and up-to-date as necessary for the purpose for which it is used.
7. Safeguarding Personal Information
Liberty Utilities will protect personal information by security safeguards.
8. Openness Concerning our Privacy Practices
Liberty Utilities provides specific information about its policies and practices relating to the management of personal information to customers and potential customers.
9. Customer Access
Liberty Utilities, on request, inform a customer of the existence, use, and disclosure of information.
10. Challenging Compliance
Customer Liberty Utilities Compliance with PIPEDA to Liberty Utilities Privacy Officer.