Introducing a New and Improved Customer Experience
Over the past couple of months, you may have noticed some changes on your Liberty bill and our website. The changes you see are the result of us switching to a new customer portal to provide you with new and improved options.
This new portal, called My Account, provides customers with the ability to view account usage, make payments, and set up notification preferences online. In addition to My Account, we have rolled out a new bill layout that is simplified and easy to read. It also features a new usage chart that provides detailed information to help you better manage your energy consumption.
Here are some things you should know, now that we have a new payment system:
- Your account number has changed – Your new bill has your new account number at the top. If you used your bank’s online bill payment service to pay your Liberty bill, you need to edit the information with your bank to include your new account number.
- We now have a mobile app – You can now access your Liberty account with our new app, called Liberty My Account. Visit our website for additional information.
Please note that our phone number has NOT changed. You can continue to reach us at 1-800-994-2762.
Sign up for My Account and take control of your energy usage!