Flooding and Natural Gas Safety

Be Prepared!

If you expect flooding in your basement

• Step 1 - Call Enbridge Gas New Brunswick at 1-800-994-2762. We will come to your home/business free of charge and turn the supply of natural gas off at the gas meter. A technician will turn off the natural gas service and cap the gas line outside at the meter, if required. It is your responsibility to decide to relocate your equipment.

• Step 2 - If your equipment needs to be moved, you will be responsible to disconnect and relocate it to a suitable storage area, and any associated costs will be your responsibility. (You may contact us or a local contractor to obtain pricing for this service.)

Why would I need to move my natural gas equipment?

• Natural gas appliances including furnaces, boilers and water heaters that have been submerged, partially submerged, have come in contact with water or had their gas or electrical controls come in contact with water are considered unsafe and must not be used until inspected by a licensed gas technician.
• If the electrical components become submerged in water, the equipment will need to be replaced and unfortunately, no warranty from the manufacturer or Enbridge Gas New Brunswick will apply.

After the water has receded

• Step 3 - You will need to ensure that the area is clean and cleared from all residue and water. We advise that you do no enter a basement where there is standing water. No Enbridge Gas New Brunswick employee will enter a basement with standing water.
• Step 4 - Your gas must not be turned on until a qualified, licensed technician has conducted a safety inspection. Contact Enbridge Gas New Brunswick and a technician will come to your home/business, free of charge, to check the equipment and if your meter was turned off, will turn your gas meter back on. (If for any reason your equipment requires service, a service charge will apply.)

• Enbridge Gas New Brunswick responds to major floods by going to homes and businesses in areas where significant flooding has been reported and shutting off natural gas service to affected customer premises at the meter. This is done as a precaution until all natural gas equipment and appliances can be inspected. (All representatives carry identification.)