Customer Rate Classes
|Minimum Monthly Consumption||Maximum Monthly Consumption|
|Residential customers who typically use natural gas for heat and hot water||Single dwelling homes, individual apartment units||n / A||n / A|
|Customers who typically use natural gas for small process loads and/or heat and hot water||Apartment buildings, restaurants, churches, small schools||-||<250 GJ|
|Customers who typically use natural gas for large amounts of heat and hot water and/or large process users||Big box stores, large schools||250 GJ||-|
|Customers who mainly use natural gas for process loads||Manufacturing & processing facilities||1,000 GJ||<10,000 GJ|
|Customers who use natural gas for industrial process loads||Large central heating plants, large industrial companies||10,000 GJ||-|
|This rate is applied to any customer only consuming natural gas during the months of April through November||-||n / A||n / A|
Changing Rate Classes
- "Rate Schedules" of Liberty Utilities Handbook of Rates and Distribution Services .
- Customer accounts are reviewed annually to ensure that they are not affected.
- You can request a change to the class by submitting a letter to us, outlining the rationale for the request. The request will be reviewed by our Customer Care Manager and a written decision will be provided to you within 30 days of receiving the request.
- Any changes to your rate will be made in the following year and will be noted on your next bill.