Emergencies and Customer Care: 1-800-994-2762

Frequently Asked Questions

Who do I call in a gas-related emergency?

In the case of an emergency, call 1-800-994-2762 and press option #1. Our team is standing by to help 24/7.

What is Click Before You Dig?

Contractors and homeowners are required by law to obtain the location of buried natural gas pipes before breaking ground.

So before you dig, visit clickbeforeyoudig.com to request a free utility line locate. All line locates require 72 hours notice.

Is natural gas available in my neighborhood?

Liberty’s more than 852 km of pipeline services 14 communities in southern New Brunswick. We service customers in Fredericton, Saint Mary’s First Nation, Oromocto, Lincoln, Hanwell, Saint John, St. George, St. Stephen, Moncton, Dieppe, Riverview, Sackville, Dorchester and Havelock.

Find out if natural gas is available in your neighborhood.

Who can I call for service?

Finding reliable heating, plumbing or HVAC contractors is important for the safety and comfort of your home or business. That’s why we have established a group of local licensed Authorized Contractors who not only follow strict codes and standards but are trained to deliver quality work and provide a positive customer experience.

See the full list and to learn more about selecting a contractor.

What does natural gas cost?

The total cost of natural gas includes the cost of natural gas supply itself and the cost of distribution. Because natural gas is a regulated utility, it fluctuates in price, but since Liberty acquired the natural gas utility in New Brunswick we have been working hard to add new customers and decrease the total cost of natural gas for our customers.

Learn more about current rates and charges.